During normal periods, orders are generally sent within 2 to 5 business days.

Shipping times are extended for personalized orders, depending on the time required to make the products or the personalized project.

During holiday periods, orders are sent as soon as the teams return to the Tomète workshop. Customers are informed of this extension of delivery times when placing the order.

Delivery to a relay point is free for all orders of €150 or more.

For all other orders/shipping methods, you are charged a portion of the shipping costs for all other orders.

• Delivery to relay point (standard delivery time): €5
• Delivery to relay point (express): €7.50
• Home delivery (standard delivery time): from €7 to €12 (depending on the weight of the order)
• Home delivery (express): from 12€ to 15€ (depending on the weight of the order)

• Home delivery (standard delivery time): from €10 to €19 (depending on the weight of the order)
• Home delivery (express delivery time): please contact customer service in advance at hello@tometestore.com

• Home delivery (standard delivery time): from €14 to €32 (depending on the weight of the order)
• Home delivery (express delivery time): please contact customer service in advance at hello@tometestore.com

• Home delivery (standard delivery time): from €15 to €36 (depending on the weight of the order)
• Home delivery (express delivery time): please contact customer service in advance at hello@tometestore.com

• Home delivery (standard delivery time): from €17 to €56 (depending on the weight of the order)
• Home delivery (express delivery time): please contact customer service in advance at hello@tometestore.com

For any delivery outside the European Union, additional customs fees and taxes may be applied and are the responsibility of the customer.

For our customers in the United Kingdom, please note that since January 1, 2021, customs charges apply to all orders over £135 (approximately €155).

Customs taxes are the responsibility of the customer. It is therefore the customer's responsibility to find out their amount from their local customs office.

Due to customs clearance, delivery times may be extended.

From the date of receipt of your package, you have 14 days to change your mind.

Please have your order number ready and contact us at hello@tometestore.com .

The products must be returned in their packaging, with the protective bag. They must not be used, washed or damaged.

For customers based in mainland France: a prepaid return label will be sent to you by email. Note that the prepaid return label fee will be deducted from your refund.

For customers outside mainland France: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense. Any proof of sending the return must be retained until the refund is processed.

We will proceed with the refund using the same means of payment used for the initial order.

We will send you an email as soon as your return and refund have been processed, within 30 days maximum from the date of receipt of your package at our premises. The indication of a delivered package on the tracking of your return constitutes proof of receipt thereof.

We invite you to contact our customer service at any time by email: hello@tometestore.com .
Don't forget to attach photos of your defective part to your message, this will help us offer you the best possible solution.

If the defect is noted by our teams, a prepaid return slip will be sent to you. We will issue an exchange or refund (if the product you initially ordered is no longer available) upon receipt of the part.

If you have not received the item ordered, or an item is missing from your order, we invite you to write to us by e-mail: hello@tometestore.com .