DELIVERY AND RETURNS
SHIPPING COST
Delivery costs are the responsibility of the customer and will be specified to the customer when confirming his order.
Here is the price list (subject to change) :
FRANCE AND MONACO :
For France and Monaco, delivery is free in relay point from 200€ of purchase including tax.
For all other orders/shipping methods, you are charged a portion of the shipping costs for all other orders.
Find our prices below:
| Delivery method | 0-1kg | 1.1-3.5kg | 3.6 kg and over |
| Relay point - standard delay | 5€ | 5€ | 5€ |
| Relay point - express | 7.5€ | 7.5€ | 7.5€ |
| Home - standard time | 8€ | 9€ | 10€ |
| Home - express | 12€ | 13€ | 15€ |
REST OF THE WORLD :
Shipping costs are calculated according to the destination and the weight of the products ordered. For orders above 3.6 Kg, the delivery price is capped according to the delivery area.
Find our standard delivery rates below. If you want express delivery, please contact customer service first:
| Country | 0 to 1kg | 1.1 to 3.5kg | 3.6 kg and over |
| Belgium, Germany, Italy, Spain, Netherlands, Luxembourg and Greece | 10€ | 15€ | 19€ |
| Switzerland, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Sweden, Norway, Czech Republic | 14€ | 26€ | 32€ |
| United States, Canada, Mexico, French Guyana, Estonia, Slovenia, Latvia, Lithuania, Malta | 15€ | 28€ | 36€ |
| Rest of the world | 17€ | 40€ | 56€ |
The products ordered will be delivered to the address indicated by the customer, anywhere in the world.
TRACK THE DELIVERY OF MY ORDER
All orders placed from Monday to Friday will be shipped within 24 to 72 hours after validation of payment.
You can follow the status of your order in your personal space in the "Orders" section at any time.
When your order is placed in "shipped" status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the carrier's website.
TAXES AND CUSTOMS
For all deliveries outside the European Union, customs fees and additional taxes may be applied and are the responsibility of the customer.
For our customers in the United Kingdom, please note that since January 1, 2021, customs charges apply on all orders over £135 (approximately €155).
Customs taxes are the responsibility of the customer. It is therefore the customer's responsibility to inquire about their amount with their local customs office. Due to customs clearance, delivery times may be extended.
RETURNS AND EXCHANGE
We are a young company and are not yet able to take responsibility for customer returns.
Return terms :
From the date of receipt of your package, you have 14 days to change your mind.
Please have your order number ready and contact us at hello@tometestore.com .
The products must be returned in their packaging, with the protective bag. They must not be used, washed or damaged.
For customers based in mainland France: a prepaid return label will be sent to you by e-mail. Note that the cost of the prepaid return label will be deducted from your refund.
For customers outside mainland France: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense. Any proof of the return shipment must be retained until the refund is processed.
Refund terms : We will proceed with the refund using the same means of payment used for the initial order.
Processing your return : We will send you an email as soon as your return and refund have been processed, within a maximum of 30 days from the date of receipt of your package at our premises. The indication of a package delivered on the tracking of your return is proof of good receipt of it.
THE PART RECEIVED HAS A DEFECT
We invite you to contact our customer service at any time by email: hello@tometestore.com .
Do not forget to attach photos of your defective part to your message, this will help us to offer you the best possible solution.
If the defect is noted by our teams, a prepaid return form will be sent to you. We will exchange or refund (if the product you originally ordered is no longer available) upon receipt of the part.
THERE IS AN ERROR IN THE PREPARATION OF MY ORDER
If you have not received the item ordered, or if an item is missing from your order, we invite you to write to us by e-mail: hello@tometestore.com .