• Standard home delivery: €6.90
• Free standard home delivery on orders over €150
• Standard pickup point delivery: €4.00
• Free standard pickup point delivery on orders over €100

Please allow 3 to 5 business days to receive your order. You will receive an email notification as soon as your order has been dispatched.

Please note that during private sales and seasonal sale periods, delivery times may be longer than usual.

- Standard home delivery: €11.90

- Free standard home delivery for purchases over €250

Please allow 3 to 5 business days for your order to be delivered; an email will be sent to inform you of its shipment.

During private sales and seasonal sales, delivery times may be extended.

- Standard home delivery: CHF 14.90

- Free standard home delivery for purchases over CHF 250

Please allow between 3 and 5 working days to receive your order. You will be sent an email to inform you of its shipment.

During private sales and clearance sales, our delivery times may be extended.

- Standard home delivery: £11.90

- Free standard home delivery on orders over £250

Please allow 3 to 5 business days for your order to arrive. You will receive an email when your order has been dispatched.

During private sales and seasonal sales, delivery times may be extended.

- Standard home delivery: $14.90

- Free standard home delivery for purchases of $250 or more

Please allow 3 to 5 business days to receive your order; an email will be sent to you to inform you of its shipment.

During private sales and seasonal sales, delivery times may be extended.

- Standard home delivery: €19.90

- Free standard home delivery for purchases of €500 or more

Please allow 3 to 5 business days to receive your order. An email will be sent to you to inform you of its shipment.

During private sales and clearance periods, our delivery times may be extended.

For any delivery outside the European Union, additional customs fees and taxes may be applied and are the responsibility of the customer.

For our customers in the United Kingdom, please note that since January 1, 2021, customs charges apply to all orders over £135 (approximately €155).

Customs taxes are the responsibility of the customer. It is therefore the customer's responsibility to find out their amount from their local customs office.

Due to customs clearance, delivery times may be extended.

From the date of receipt of your package, you have 14 days to change your mind.

Please have your order number ready and contact us at hello@tometestore.com .

The products must be returned in their packaging, with the protective bag. They must not be used, washed or damaged.

For customers based in mainland France: a prepaid return label will be sent to you by email. Note that the prepaid return label fee will be deducted from your refund.

For customers outside mainland France: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense. Any proof of sending the return must be retained until the refund is processed.

We will proceed with the refund using the same means of payment used for the initial order.

We will send you an email as soon as your return and refund have been processed, within 30 days maximum from the date of receipt of your package at our premises. The indication of a delivered package on the tracking of your return constitutes proof of receipt thereof.

We invite you to contact our customer service at any time by email: hello@tometestore.com .
Don't forget to attach photos of your defective part to your message, this will help us offer you the best possible solution.

If the defect is noted by our teams, a prepaid return slip will be sent to you. We will issue an exchange or refund (if the product you initially ordered is no longer available) upon receipt of the part.

If you have not received the item ordered, or an item is missing from your order, we invite you to write to us by e-mail: hello@tometestore.com .