No, this is optional. But it is still strongly recommended to allow you better navigation on our site, including finding your history more quickly, editing your addresses and tracking your package online.
To create a customer account, go to the home page of our site tometestore.com and click on the "Account" icon at the top right.
You will be prompted to create an account by entering your email address and a password.
All you have to do is fill in the requested information.
If you have forgotten your password, click on "Forgot your password?" (next to the box where you must enter your password) to be redirected to the forgotten password form. An email will be sent to your mailbox with your new password.
Your account allows you to manage certain parameters such as: your personal information (surname, first name, email address, etc.), your addresses (delivery and billing) and your subscription to the Tomète Newsletter.
You can also access your order history with details for each one. Your account settings can be changed at any time.
If you wish to delete your customer account, you can contact us at firstname.lastname@example.org and ask us at any time. A confirmation email will be sent to you by our teams.
We send an average of two to four newsletters per month. You have the possibility to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important events.
You will find our general conditions of sale here .
Your order is taken into account from the moment you receive a confirmation email and you see it appear in the " my orders " section.
In the confirmation email, you will find your order number as well as the summary of your basket.
If you have not received a confirmation email (remember to check your spam), you can contact us email@example.com indicating the time and date of the order as well as the amount of the order.
We will then confirm whether the order has been taken into account or what needs to be done to validate it.
You can add or remove items from your basket as long as your order is not validated.
Once your order has been placed, modifying or canceling your order is no longer possible.
If you have one of these codes, enter it in the box at the top right of your basket at the time of payment to automatically benefit from the advantage reserved for you (reduced shipping costs, reduction on your order. ..).
Once your order is shipped you will receive an email with an online tracking number.
In the event that you cannot find this parcel number, or if you are unable to follow your order, do not hesitate to contact our customer service department firstname.lastname@example.org who will be able to provide you with information.
If your order is late in arriving, first check that it has been taken into account: following the acceptance of your payment, you should have received an order confirmation email.
An email was then sent to you to notify you of the start of shipment of your order. If after 5 working days you have not received anything and no delivery notice has been left in your mailbox, contact our customer service email@example.com .
We accept payment by credit card, Mastercard and Visa.
Once your order has been placed, you are debited at the time of purchase, generally 24-48 hours after placing your order.
We are a young company and are not yet able to offer you delivery costs. However, we take part of it at our expense.
You will find all of our delivery costs in our delivery policy available here .
Any order placed from Monday to Friday will be shipped within 24 to 72 hours after validation of payment (excluding weekends).
You can follow the status of your order in your personal space in the "Orders" section at any time.
When your order is placed in "shipped" status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the carrier's website.
For all deliveries outside the European Union, customs fees and additional taxes may be applied and are the responsibility of the customer.
For our customers in the United Kingdom, please note that since January 1, 2021, customs charges apply on all orders over £135 (approximately €155).
Customs taxes are the responsibility of the customer. It is therefore the customer's responsibility to inquire about their amount with their local customs office. Due to customs clearance, delivery times may be extended.
RETURN AND REFUND
From the date of receipt of your package, you have 14 days to change your mind.
The products must be returned in their packaging, with the protective bag. They must not be used, washed or damaged.
For customers based in mainland France: a prepaid return label will be sent to you by e-mail. Note that the cost of the prepaid label from your return will be deducted from your refund.
For customers outside mainland France: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense. Any proof of the return shipment must be retained until the refund is processed.
We will refund your order (excluding delivery costs) using the same means of payment used for the initial order.
At present, you cannot exchange an item purchased online on our site.
You must first return the item(s) to us and you will be refunded as soon as possible. You can then place an order with the new item(s) you want.
Tomète pays the greatest attention to the quality of its products.
If however, despite all the quality controls carried out, a defect is to be reported, we invite you to have it noted. We ask that you respect the return procedure and clearly indicate the reason for the return.
In the event of a proven defect on our part, we can send you the part back (subject to available stocks) or reimburse you.
The return and resend costs would be at our expense.
We will send you an email as soon as your return and refund have been processed, within a maximum of 30 days from the date of receipt of your package at our premises.
The indication of a package delivered on the tracking of your return is proof of good receipt of it.
PRODUCTS AND MAINTENANCE
Most of our products are one size fits all.
Regarding tablecloths, here are our tips:
Size S (140x200cm): ideal for tables of 4 to 6 guests;
Size M (140x250cm): ideal for tables of 6 to 8 guests;
Size L (140x300cm): ideal for tables of 8 to 12 guests.
All our products are made either in France or in another European country. We work with workshops specializing in household linen, in particular with a manufacturer with the "Living Heritage Company" label.
No not right now.
We choose our materials with great care and favor natural materials.
For any return, please contact our customer service beforehand at firstname.lastname@example.org who will provide you with a prepaid return label (if you are in mainland France) or will provide you with all the details for returning. your order (if you are outside mainland France).
PLEASE NOTE, we inform you that no returns will be processed at the address of our head office (320, rue Saint Honoré, Paris 1er). Please do not return your order to this address.
Unfortunately, we are not yet reachable by phone. Do not hesitate to write to us by email for any question at email@example.com .