No, this is optional. But this remains strongly recommended to allow you better navigation on our site, including to find your history more quickly, edit your addresses and track your package online.

To create a customer account, go to the home page of our site tometestore.com and click on the "Account" icon at the top right.

You will be prompted to create an account by entering your email address and a password.

All you have to do is fill in the requested information.

If you have forgotten your password, click on "Forgot your password?" (next to the box where you must enter your password) to be redirected to the forgotten password form. An email will be sent to your mailbox with your new password.

Your account allows you to manage certain parameters such as: your personal information (last name, first name, email address, etc.), your addresses (delivery and billing) and your subscription to the Tomète Newsletter.

You can also access your order history with details for each of them. Your account settings can be changed at any time.

If you wish to delete your customer account, you can contact us at
hello@tometestore.com and ask us at any time. A confirmation email will be sent to you by our teams.

We send an average of two to four newsletters per month. You have the possibility to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important events.

You will find our general conditions of sale here .

Please send any suggestions for the Journal to hello@tometestore.com .

If the product is in stock:

• Weekdays: 1 to 5 working days.
• During the weekend: the deadline starts from the following Monday.

If the product is not in stock, the product is sent as soon as we receive it from our workshops. You will be informed immediately.

Your order is taken into account from the moment you receive a confirmation email and you see it appear in the “ my orders ” section.

In the confirmation email, you will find your order number as well as the summary of your basket.

If you have not received a confirmation email (remember to check your spam), you can contact us hello@tometestore.com indicating the time and date of the order as well as the
amount of the order.

We will then confirm whether the order has been taken into account or what is necessary to do to validate it.

You can add or remove items from your basket as long as your order is not validated.

Once your order has been placed, modifying or canceling your order is no longer possible.

If you have one of these codes, enter it in the box at the top right of your basket at the time of payment to automatically benefit from the advantage reserved for you (reduced shipping costs, reduction on your order. ..).

Once your order is shipped you will receive an email with an online tracking number.

In the event that you cannot find this package number, or if you are unable to track your order, do not hesitate to contact our customer service hello@tometestore.com who will be able to provide you with information.

If your order is slow to arrive, first check that it has been taken into account: following acceptance of your payment, you must have received an order confirmation email.

An email was then sent to you to notify you of the departure of your order. If after 5 working days you have not received anything and no delivery notice has been left in your mailbox, contact our customer service hello@tometestore.com .

We accept all credit cards supported by the "Shopify Payment" payment system. Currently, Shopify Payment accepts credit cards, Visa and Mastercard.

You can also pay for your order via your Paypal or Appel Pay account.

We invite you to consult our page dedicated to delivery and returns for more information on this subject.

We invite you to consult our interview guide for more information on this subject.

You can contact our customer service at hello@tometestore.com or via the chat available on the site.

For any returns, please contact our customer service department in advance at hello@tometestore.com who will provide you with a prepaid return label (if you are in mainland France) or provide you with all the details for returning your order (if you are outside mainland France).

PLEASE NOTE, we inform you that no returns will be processed at our head office address (320, rue Saint Honoré, Paris 1er). Please do not return your order to this address.

Unfortunately, we cannot yet be reached by telephone. Do not hesitate to write to us by email with any questions at hello@tometestore.com .